Frequently Asked Questions

Everything you need to know about ordering custom printed products from Print In Blue. Can’t find your answer? Contact us — we respond within 24–48 business hours.

Ordering & Customisation

How do I place a custom order?

Browse our product range, select your item, and add your personalisation details (name, logo, artwork, or text) at checkout. For complex or bulk orders, use our B2B Enquiries form and we’ll send you a custom quote within 24 hours.

What file formats do you accept for custom artwork?

We accept PDF, AI, PSD, PNG, and JPG files at 300dpi minimum resolution. For best results, submit vector files (AI or PDF). Our design team can assist with layout and file preparation if needed.

Can I see a proof before printing?

Yes — for bulk orders of 10+ units, we provide a digital proof for approval before production begins. Single-unit orders are printed directly from your submitted artwork.

What is the minimum order quantity?

Most products have a MOQ of 1 unit for standard orders. Bulk pricing is available from 10 units. Corporate and B2B orders start from 10 sets with custom pricing available for 50+ and 100+ orders.

Shipping & Delivery

Do you ship to the USA and Canada?

Yes — we ship to all major US and Canadian cities including New York, Los Angeles, Chicago, Toronto, and Vancouver. Delivery takes 7–10 business days. Tracking is provided for all international orders.

What are your delivery times by region?

• UAE: 2–5 business days
• India: 5–10 business days
• Singapore: 5–7 business days
• Malaysia: 5–7 business days
• USA & Canada: 7–10 business days
• GCC (Saudi Arabia, Qatar, Kuwait, Bahrain, Oman): 5–7 business days
• Rest of World: 10–14 business days

How do I track my order?

A tracking number is emailed to you once your order is dispatched. You can track your order via the carrier’s website or visit our Order Tracking page.

Eco & Sustainability

Are your materials genuinely eco-friendly?

Yes — we use recycled card stock, FSC-certified paper, organic cotton, natural unglazed clay, recycled plastic, and plant-based inks across our product range. Our packaging is kraft paper and compostable where possible. We are committed to reducing environmental impact at every stage of production.

Are your products safe for children?

Yes — all materials used in our kids’ gifting range are non-toxic, child-safe, and eco-friendly. We use recycled card stock and plant-based inks with no harmful chemicals.

B2B & Corporate Orders

Do you offer corporate gifting and bulk order pricing?

Yes — we specialise in corporate gifting for Ramadan, Diwali, Eid, Christmas, employee onboarding, and client appreciation. MOQ from 10 sets with bulk pricing for 50+ and 100+ orders. Submit a B2B enquiry for a custom quote.

Do you provide GST and VAT invoicing?

Yes — we provide GST invoicing for India and VAT invoicing for UAE and GCC clients. Please mention your GST/VAT number when placing your B2B enquiry.

Can you handle white-label or unbranded packaging?

Yes — we offer white-label and custom-branded packaging for POD and D2C brands. Contact us via B2B Enquiries to discuss your requirements.

Returns & Refunds

What is your returns policy?

We accept returns within 7 days of delivery for items that are unused and in original packaging. As most products are custom-printed, returns are only accepted for manufacturing defects or incorrect items. Please contact us with photos of the issue and we’ll resolve it promptly.

What if my order arrives damaged or incorrect?

We’re sorry if this happens. Please email us at contact@printinblue.com with your order number and photos within 48 hours of delivery. We will reprint or refund at no cost to you.